Refund policy

Last updated: October 1, 2026

At NOGOR SHILPO LLC ("NOGOR SHILPO," "we," "us"), we want you to be happy with your purchase. If something isn't right, this policy explains how returns, exchanges, and refunds work.

1. Free Returns Within 30 Days

You may return eligible items within 30 days of delivery. We cover the cost of return shipping on all U.S. returns, whether the item is damaged or you simply changed your mind. Requests made after 30 days are not eligible for a return or refund.

2. Return Eligibility

To be eligible, your item must be:

  • Unworn and unwashed
  • In its original condition, free from stains, odors, makeup, or other signs of use
  • Returned with original tags and packaging, where applicable
  • Accompanied by your order number or proof of purchase

Items that are worn, washed, damaged after delivery, or returned without prior approval may be refused or only partially refunded.

3. How to Start a Return

  1. Email support@nogorshilpo.us with your order number, the item(s) you want to return, and the reason.
  2. We will reply within 1 business day with a prepaid return shipping label and instructions.
  3. Pack the item securely, attach the label, and drop it off with the carrier. Please do not send items back before we approve your return. Returns sent without approval may not be processed.
  4. Keep your tracking number until your refund is complete.

4. Return Shipping Costs

Return shipping is free for U.S. customers. We provide a prepaid return label for approved returns, and no return shipping fee is deducted from your refund. We do not charge a restocking fee.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

When contacting us, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the issue

After reviewing your request, we will send a replacement (if available) or issue a full refund. You will not be charged anything for these items, including return shipping.

6. Refunds

Once we receive and inspect your return, we will email you to confirm the result.

  • Approved refunds are issued to your original payment method within 3-5 business days.
  • Your bank, card issuer, or payment provider may need additional time to show the credit on your statement.
  • Shipping is free on all U.S. orders, so there is no shipping charge to refund.
  • For orders paid with Shop Pay Installments, the refund is applied to your installment plan by the provider.

If you haven't received your refund:

  1. Check your bank or card account again.
  2. Contact your card issuer, as it can take some time for a refund to post.
  3. If it has been more than 10 business days since we confirmed your refund, email us at support@nogorshilpo.us, and we will help.

7. Exchanges

We handle exchanges as a return plus a new order. To exchange for a different size or style, email us, and we will guide you. Your refund for the returned item is issued as described above.

8. Order Cancellations

You may cancel or change an order before it has been fulfilled or shipped. Please contact us as soon as possible:

Email: support@nogorshilpo.us
Phone: +1 (929) 438-8974

Once an order has shipped, it cannot be cancelled while in transit. After delivery, you may request a return in accordance with this policy.

9. Lost or Delayed Packages

If your order hasn't arrived within 7 business days of your shipping confirmation, please contact us. We will check with the carrier and send a replacement or issue a refund if the package is confirmed lost. See our Shipping Policy for estimated delivery times.

10. Contact Us

NOGOR SHILPO LLC
Email: support@nogorshilpo.us
Phone: +1 (929) 438-8974
Address: 223-49 65th Avenue, Oakland Gardens, NY 11364, United States
Support hours: Monday-Friday, 9:00 AM-6:00 PM ET
Response time: Within 24 business hours