Shipping policy
Last updated: October 1, 2026
NOGOR SHILPO LLC ("NOGOR SHILPO," "we," "us") ships within the United States. This policy explains our shipping costs, processing times, delivery times, and what to do if there is a problem with your delivery.
1. Shipping Overview
| Shipping cost | Free on all U.S. orders, no minimum purchase |
| Ships from | Oakland Gardens, New York, USA |
| Ships to | United States only |
| Processing time | 1-2 business days |
| Transit time | 1-3 business days after your order ships |
| Estimated total delivery | 2-5 business days |
| Carrier | U.S. carriers such as USPS, UPS, or FedEx |
| Tracking | Emailed when your order ships |
2. Shipping Availability
We currently ship to addresses within the United States only. We do not ship internationally. Standard shipping is free on all U.S. orders. The shipping cost shown at checkout is the final shipping cost, and we do not add hidden fees.
All orders are packed and shipped from our location in Oakland Gardens, New York. Our products are designed by NOGOR SHILPO and produced in Bangladesh. We keep inventory in the United States, so your order does not ship from overseas.
3. Order Processing
Orders are processed within 1-2 business days, Monday through Friday, excluding U.S. federal holidays. Orders placed after 5:00 PM ET, on weekends, or on holidays begin processing on the next business day. You will receive an order confirmation email right after you place your order, and a shipping confirmation email with tracking once your order ships.
4. Delivery Time
After your order ships, delivery usually takes 1-3 business days, for an estimated total of 2-5 business days from the time you place your order. Delivery times are estimates, not guarantees. Alaska, Hawaii, and U.S. territories may take longer. Delivery may also be delayed by weather, carrier operations, holiday volume, or other events outside our control. Business days do not include weekends or holidays.
5. Tracking Your Order
When your order ships, we email you a tracking number. Tracking can take 24-48 hours to update after shipment. You can also use our Track Order page. If you haven't received a shipping confirmation within 3 business days of placing your order, please check your spam folder or contact us.
6. Shipping Address
Please make sure your shipping address is complete and correct at checkout. If you need to change your address, contact us immediately at support@nogorshilpo.us or +1 (929) 438-8974. We can update an address only before your order has shipped. If a package is returned to us because of an incorrect or incomplete address, we will contact you, and re-shipping charges may apply.
7. Delayed, Lost, or Damaged Packages
- Delayed: If your order hasn't arrived within 7 business days of your shipping confirmation, contact us. We will check with the carrier and help resolve it.
- Lost: If the carrier confirms a package is lost, we will send a replacement or issue a full refund.
- Damaged or incorrect: Contact us within 48 hours of delivery with your order number and clear photos. We will send a replacement (if available) or issue a full refund. See our Return & Refund Policy.
- Marked delivered but not received: Check around your delivery location and with neighbors, then contact us within 5 business days so we can open a carrier investigation.
8. Order Cancellations
You can cancel or change your order before it has been fulfilled or shipped. Please contact us as soon as possible. Once an order has shipped, it cannot be cancelled in transit, but you may return it after delivery under our Return & Refund Policy.
9. Taxes
Applicable sales tax is calculated at checkout based on your delivery address. Because we ship within the United States from the United States, no customs duties or import fees apply to your order.
10. Contact Us
NOGOR SHILPO LLC
Email: support@nogorshilpo.us
Phone: +1 (929) 438-8974
Address: 223-49 65th Avenue, Oakland Gardens, NY 11364, United States
Support hours: Monday-Friday, 9:00 AM-6:00 PM ET
Response time: Within 24 business hours